DIALOGUE
ABOUT PRODUCT COMPLAIN
Kelompok:
ASMA UL HUSNA (21216138)
HAFSHAH KAMILA (23216156)
MAHESSA ALIA ROSALINE (24216228)
SHEILLA
FAKHRIYAH (26216989)
WILDA DINI RIASTUTI (27216645)
In
a sunny morning, Alia had been prepared to go to school. Before leaving the
school, Alia breakfast beforehand with his mother. Alia told her mother that
she would attend the Kartini day and had to use batik shirt. So she had to buy
batik shirt first because she did not have a batik shirt.
Alia :"May
(2)I ask money to buy batik shirt, mom? Because I should to attend Kartini
days event at my school. "
Mrs. Alia :"Where
will you buy it?"
Alia :"In(3) the Indah Busana Store."
Mrs. Alia :"Okay.
When do you want to(3) buy it? "(Mrs.
Alia gives the money)
Alia
:"I’m going to buy it after school." (Taking money from her mother). "Thanks Mom."
When she arrived at the Indah Busana Store, Alia goes directly to the
employees in the store.
Alia :"Excuse me. I’m looking for batik shirt.
Can (2) I get batik shirt here?”
Employee :"Well,
I'll show it."
Meanwhile, Alia meet her classmate at the store
Shakeela :“Oh hi, Alia.
What a surprise, i meet you here. Are you looking for batik for Kartini’s Day,
too?
Alia
:“Hi, Shakeela. Yes, I haven’t got one, what about you?”
Shakeela :“Me too, have you choosen yours?”
And then, the waiter shows the batik
shirt, Alia rush choose shirt that she likes.
Alia :“Right
on time, I’m about to choose mine. I’ll take this one Miss. Can you please get
me this shirt in size XL?"
Employee :"OK.
I'll look for that size. Wait a minute, please."
Shakeela :“That is nice,
and I will take this one. Can you please also get me this shirt in size L?”
Employee :“Right away Miss”
After waiting a few minutes ...
Employee :"Here
the shirts, this one is for you (giving
it to Alia) and this one for you miss."
Alia & Shakeela:“Thank
you.”
Alia :"Okay. How much the price?"
Employee :"The
price is Rp 75,000.00.”(Write a note payment to Alia). "This
is the payment note, please pay at(3)
the cashier."
(Alia walking to the
cashier)
Shakeela :“You sure
won’t to try it on first before you pay?”
Alia :“It’s
okay she got us the new one, I think it will be okay.”
Shakeela :“Okay then,
I’ll try it on in the fitting room, where are you going after this? I’ll have
lunch at the mall later, wanna come?”
Alia :“I
actually in the middle of hurry, I’m sorry but i can’t. I should come home. Maybe
next time?”
Shakeela :“Its okay,
see you next. Take care on your way home”
Alia :“Thank
you, see you.”
As soon as Alia gets home. Alia check the batik shirt she bought.
But, the shirt she bought turned out to be torn. Then(1), Alia
complained to her mother.
Alia
:"Mom, I just realized the shirt that i bought was torn!"
Mrs. Alia :"Why get torn? Give to me, I’ll help
you to check again."
Alia : "I don’t know mom. I've had a look
and it was torn. Should i have to return it? "
Mrs.
Alia :"Yes, you should. We should go
to the store to complain. Don’t forget to(3) bring the note of payment."
When Alia and her mother had arrived at the Indah Busana Store...
Employee : "What can I help ma'am?"
Mrs. Alia :"I want to complain about my daughter
shirt were purchased in this store."
Employee : "I’m so sorry to hear that, what’s the
problem?"
Mrs. Alia :"There is a torn on this sleeve of
shirt. "
Employee :"May(2) I see ?"
(Give
Alia’s shirt at the store employees)
Mrs. Alia :"I want
refund. Why my daughter was given the torn shirt?"
Employee :"Im sorry, I
believe can’t do that. The rule on this store is, if there is item that not suitable(2)
the money cannot be returned. Except(1), by(3) exchanging the
item with(3) the other.”
Mrs. Alia :"But I
want the money returned. I want to buy it in other store than(1) I must
exchanging it for other shirt in this store."
Employee :"That’s can not ma'am, it's
provisions."
Mrs. Alia :"Please, call the owner of this
store."
Employee : (Call the store manager) "Hello
Mrs. Dona, there is customer who want complain about the shirt that have been
purchased, the customer wants a refund."
Mrs. Dona :"Please you explain if there are items that do not
fit(2), the money will not be refunded, but can be exchanged for other
item.”
Employee :"I have
described, but the customer still want to their money refunded."
Mrs.
Dona :"OK. I'm going to the store
to talk."
After Ms. Dona arrived to the store, she went directly to the
employees and customers.
Mrs. Dona :"Can I help you ma'am?"
Mrs. Alia :"My doughter bought a batik shirt
here, but the shirt she bought was torn."
Mrs. Dona :"Let me see it."
Mrs. Alia :(Giving
shirt bought by Alia) "I want the money returned, I
don’t want to be exchanged with(3) other shirt."
Mrs. Dona :"We apologize in advance ma'am, the money already
paid can’t be refunded. But, only be exchanged for other item."
Mrs. Alia :"And then(1)what's
the solution? I disappointed with(3) this store. Necessarily before the
items are ready for sale, it should be checked in order to avoid damage to the
product such as this."
Mrs. Dona :"We are sorry for the errors and
omissions of the performance of our store."
Mrs. Alia :"What is the best solution for
this?"
Mrs. Dona :"Well, we
will return the money. But only half of the price of that shirt."
Mrs. Alia :"Ok. I agree."
Mrs. Dona :"We apologize for any events that
occur with the mother."
Mrs. Alia :"OK. I'll
forgive. I accept(1) that apology for the error. Hopefully this kind of
thing does not happen to(3) other customers."
The Explanation:
Alia (Students from high
school in Depok)
Mrs. Alia (Alia’s Mother)
Shakeela (Alia’s Friend)
Employees (Employee of
Indah Busana Store)
Mrs. Dona (Manager of
Indah Busana Store )
Commonly Misused Words (1)
·
Then and Than
·
Except and Accept
Confusingly
Related Words (2)
·
May and Can
·
Fit and Suitable
Preposition
(3)
·
At
·
In
·
To
·
By
·
With
